compassion Archives

28 Sep 2023

Building Emotional Connection, One ‘Refresh’ at a Time

Emotions run high. Meltdowns occur. Tantrums happen.

You can’t have conflict resolution without first facing conflict.

You can’t have redirection without first creating connection.

When you have moments of despair, they need repair.

One effective strategy for enhancing conflict resolution, fostering connection, and facilitating repair is to incorporate ‘refresh’ into your resource toolbox, much like refreshing a computer when it’s bogged down and not functioning properly.

To illustrate the effectiveness of using ‘refresh’, let me share a recent circumstance involving my 11-year-old son.

The other day he experienced a really tough moment as we were about to leave the house. He wasn’t getting something he wanted within the timeframe he was hoping for. While this wouldn’t typically bother him, on that particular day it triggered an emotional storm! I should also add that he had some late nights that had obviously caught up to him, although suggesting that to him wasn’t an option.

I needed to remain calm and steady in his emotional storm – not an easy task, especially when I was frustrated, realizing we needed to leave and I wasn’t even ready! Nothing I said was helpful or comforting. I took a deep breath and stepped away, giving him the space to feel what he was feeling.

After a few minutes, I bent down to his level, knowing this wasn’t the time to question his behaviour or engage in a conversation about it. Instead, I recognized that he needed to hit the ‘refresh button’.

I looked at him and said, “I understand you’re upset that things aren’t going the way you wanted them to. I’m feeling the same way.” (this validates the emotions felt and adds connection)

I presented two options:

1. Continue with our back-and-forth.

2. Take a deep breath and ‘refresh, starting over.

He chose to ‘refresh’, and we did just that without the need to have a further conversation. We hugged and both felt a weight lifted. (this is our way of creating repair)

Despite a bumpy start, we had a wonderful day.

Take Care of You First

Be selfish to be selfless. Sounds pretty … selfish!

What if, in order to help others, you first have to take care of yourself?

You would never take dead batteries and put them into a flashlight and expect it to shine. Yet, sometimes you will drain yourself, your battery, and then put yourself into relationships, work and conversations and expect to shine.

It doesn’t work that way!

You need to take care of yourself first. That’s why flight attendants ask you to put on your oxygen mask first. If you run out of oxygen, you won’t be able to help anyone else with their mask. The same applies in life.

The happier, healthier and more self-fulfilled you feel, the more you will be able to give to what matters to you most… family, friends, work, community.

Take time for you by reading, sleeping, eating healthy, listening to music, exercising, deep breathing etc. Make sure you are rejuvenating and recharging your batteries so you can keep on shining for yourself and others.

Until next time…